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Where is my parcel?
We provide a parcel number for each parcel. By entering it in the parcel tracking section, you will be able to see exactly where your parcel is located.
When will my parcel be delivered?
If you are waiting for the courier, you will receive an SMS in the morning of the delivery day with a 1-hour timeframe when the delivery of your parcel is being planned.
If we deliver your parcel to DPD Pickup parcel locker, you will receive an SMS message as soon as the parcel will be delivered to the self-service terminal.
In Lithuania the parcels are normally delivered within 1 working day from the parcel collection by the DPD courier. The delivery time depends on the country from which the parcel is being sent. You can track your parcel by entering the parcel number in the parcel tracking section. You can see the standard delivery time in the delivery time calculator.
How can I change the place or day of delivery?
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \\\"Preferences\\\" you can register the type of delivery which is generally the most suitable for you.
Where do I find a parcel number?
The parcel number can be given to you by the consignor. If you are buying from an online store, normally you will receive your parcel number by e-mail or SMS message from the seller. You will also receive an SMS message from DPD with the parcel number and the link, one day before delivery. You can change the parcel information by clicking on the link.
Where can I find a Pickup parcelshop?
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
